Last Updated: September 10, 2020
Description of Users and Acceptance of Terms
1. The Information We Collect and/or Receive
In the course of operating the Site and the App, Loop will collect, store, use, transmit, and/or receive the following types of information.
When you make a request on the Site to receive an invite to try the App, or sign up to become a Registered User of the App, you will be asked to provide certain information which may include name, e-mail address, birthdate, and phone number (“Contact Information”). The Contact Information is used to provide the requested service or information, and to contact you for purposes of direct marketing of our current and future services.
By providing us with your phone number, you are expressly opting-in to receive SMS text messages from us relating to the App and you acknowledge that messaging and data rates may apply depending on your phone service provider. You may opt-out of receiving SMS text messages at any time by emailing us at firstname.lastname@example.org or by texting STOP in response to the text messages you receive. However, by opting-out of receiving text messages, we may no longer be able to use the App.
Eligibility Screening Information
In order to determine whether the App is a good fit for you to try, you will be asked to provide some information about yourself, including but not limited to, your name, age range, type of mobile device you use, whether you are currently working with a therapist or mental health professional, your level of anxiety, and your level of comfort in having live discussions with new people in a small group setting (collectively, the “Eligibility Screening Information”).
Survey & Feedback Information
From time to time, we will send you some surveys and feedback forms to check in on how you are feeling and gather information about your experience with Loop. These surveys and feedback forms may ask you to provide information including but not limited to, your current levels of anxiety, depression, frustration, positive and negative emotions, connection to others and your experience on Loop (collectively, “Survey & Feedback Information”).
In addition to the information noted above, we may collect additional information (collectively, the "Other Information"). Such Other Information may include:
a. From Your Activity. Information that we automatically collect when you use the Site or the App, including, without limitation:
IP addresses, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Site or the App you visit, etc.;
Information about a mobile device, including universally unique ID ("UUID"), App type and version (e.g., iOS or Android), carrier and country location, hardware and processor information (storage, chip speed, camera resolution, NFC enabled, and network type (WiFi, 2G, 3G, 4G); and
Activity and usage information occurring via the Site or App, including tagging data, favorites, preferences, session lengths; and similar data.
b. From Cookies. Information that we collect using "cookie" technology. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive so that your computer will "remember" information about your visit. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us collect Other Information and to enhance your experience using the Site and the App. If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, the Site and the App may not function properly.
For more information on these third parties, including how to opt out from certain data collection, please visit the sites below. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Site and the App.
For Google Analytics, please visit https://www.google.com/analytics
For Amplitude, please visit https://amplitude.com/privacy
For Tray.io, please visit https://tray.io/privacy
For Heap.io, please visit https://heap.io/privacy
2. How We Use and Share Your Information
You authorize us to use the Contact Information, Eligibility Screening Information, Survey & Feedback Information, and Other Information (collectively, the "Information") to provide the Site, and the App to you, solicit your feedback, inform you about our products and services and those of our third-party marketing partners, and to improve the Site, and the App. Also, we may use and share the Information as described below.
Agents, Providers and Related Third Parties. We may engage other companies and individuals to perform certain business-related functions on our behalf. Examples may include providing technical assistance, order fulfillment, customer service, and marketing assistance. These other companies will have access to the Information only as necessary to perform their functions and to the extent permitted by law. We may also share your Information with any of our parent companies, subsidiaries, or other companies under common control with us.
Aggregated Information. In an ongoing effort to better understand users of the Site, and the App, we may analyze the Information in aggregate form in order to operate, maintain, manage, and improve the Site, and the App. This aggregate information does not identify you personally. We may use this aggregate information for marketing purposes. We may share this aggregate information with our affiliates, agents, business and business partners, and other third parties. We may also disclose aggregated user statistics in order to describe the Site, and the App to current and prospective business partners and to other third parties for other lawful purposes.
Business Transfers. As we develop our businesses, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, the Information may be part of the transferred assets.
Legal Requirements. To the extent permitted by law, we may also disclose the Information: (i) when required by law, court order, or other government or law enforcement authority or regulatory agency; or (ii) whenever we believe that disclosing such Information is necessary or advisable, for example, to protect the rights, property, or safety of Loop or others.
3. Accessing and Modifying Personal Information and Communication Preferences
If you have signed-up to use the App, you may access, review, and make changes to your personal information by following the instructions found on the App. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the "unsubscribe" link located on the bottom of any Loop marketing email. You cannot opt out of receiving transactional e-mails related to your account. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases.
4. How We Protect the Information
We take commercially reasonable steps to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the Information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Site or the App, may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
5. California Residents
Attention Technologies, Inc.
11376 Malat Way
Culver City, CA 90230
In addition, Loop does not monitor, recognize, or honor any opt-out or do not track mechanisms, including general web browser "Do Not Track" settings and/or signals.
6. Important Notice to Non-U.S. Residents
The Site, the App, and their servers are operated in the United States. Please be aware that your Information, including your personal information, may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to use the Site, and/or the App, you do so at your own risk.
8. External Websites
The Site may contain links to third-party websites ("External Sites"). We do not endorse such External Sites and we are not responsible for the privacy practices of such External Sites. Please refer to the privacy policies of those External Sites for more information on how the operators of those sites collect and use your personal information.
10. How to Contact Us